obi
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Knowledge Base
Answers to the most common questions, organized by topic.
Getting started
Unboxing your Obi Mat →
Pairing devices for the first time →
Understanding the app’s auto-detect →
Devices
Mat won’t connect over Bluetooth →
Motion Node battery and charging →
Pulse belt fit and skin contact →
Account & billing
Upgrading to Obi Pro →
Cancelling a subscription →
Requesting a refund →
Firmware
How firmware updates work →
What to do if an update fails →